Recover your username

If you forget your username, go to NaviNet. On the sign-in screen, click Forgot username, type your email address, and click Submit.

Within five minutes, if we have a NaviNet username associated with your email address, we'll email you your username.

  • If you can't find the email from NaviNet, try these tips:

    • Check your spam or junk folder.
    • If you have email filters or rules that direct emails to other folders, check those folders.
    • Ask your IT administrator if any rules or restrictions might prevent our email from reaching you.
    • Contact your NaviNet security officer.
  • If you're locked out of your account, ask your NaviNet security officer to reactivate it or contact NantHealth Support. NaviNet automatically disables user accounts after a few failed sign-in attempts.