Check your Windows version

Ensure that you're using Microsoft Windows version 10 or 11.
  1. On your desktop, click the Start menu.
  2. Type System information and then press Enter.

    The System Information window opens.

  3. At the top of the window, view the description next to OS Name.

If it says Microsoft Windows 10 or 11 you're all set. If it says Microsoft Windows 7 or 8.1, you should upgrade to a newer, supported version of Windows.