Verify your email address

NantHealth is committed to providing the highest level of service to its provider community. To do so, we ask all of our users to provide a valid email address.

If we don't yet have a verified email address from you, you'll see the following pop-up window when you sign into NaviNet:

You can use any valid email address. However, you must use an email address that only you can access.

We use your email address to manage your account, so you must never share your sign-in information. Allowing multiple users access to a single email address leads to the risk of HIPAA violations by you, your practice, or your organization.

To provide and verify your email address, follow these steps:

  1. Type your email address if the Your Email Address box is empty. If an email address already appears in the box, update it if it's not correct.
  2. Click Send me a verification email. We send an email to the address that you provided.

    If the Send me a verification email button does not respond when you click it, verify that you are using a supported browser.

  3. On the next screen, click Continue.
  4. Within four hours, access your email account, open the email that we sent you, and click Verify my email address. That's it!

    The Verify my email address button in the verification email can become unresponsive or you may receive an error message if your organization has added security filters that impact links within emails. Please reach out to your IT department to resolve the issue.

If you don't access the email within four hours, it expires. The next time you sign into NaviNet, you'll see the Verify Your Email Address pop-up window again. Type or confirm your email address, and click Send me a verification email. We'll send you another email.

After you provide an email address and verify it via the link we send to that address, you can access NaviNet as you usually do.

You will not be able to use NaviNet until you provide and verify your email address.

If you can't find the email from NaviNet, try these tips:

  • Sign into NaviNet. In the Verify Your Email Address pop-up window, confirm that you typed the correct email address. If it's not correct, update it, and we'll send an email to your updated address.
  • Check your spam or junk folder. Look for an email from "NaviNet NoReply <noreply@navinet.net>" with a subject line of "Verify your email address with NaviNet."
  • If you have email filters or rules that direct emails to other folders, check those folders.
  • Ask your IT administrator if any rules or restrictions might prevent our email from reaching you.
  • Call NantHealth Support at 888-482-8057. Phone help is available Monday through Friday, from 8:00 am to 11:00 pm ET, and Saturday, from 8:00 am to 3:00 pm ET.

If you have more than one NaviNet account, you must verify your email address for each account. You can use the same email address for each account.